Pelican Manufacturing Case Study

ICT Managed Services & Telecommunication Services

R-Group has provided ICT Managed Services Support to Pelican Manufacturing for over 17 years.

Established over 30 years ago, this Perth-based family-owned company designs, manufactures, and supplies products to aid daily living, particularly for elderly and disabled people.

Customer: Pelican Manufacturing (Osborne Park WA)

Services: Managed Services, Project Management, Telecommunications Services (including Internet and Telephony services)

R-Groups 24/7 managed service department maintains complete systems and offers a full range of technical support and assistance.

Whilst working with Pelican, our service provision has included a number of services including ongoing services, project management, and telecommunications services which span across many delivery areas.

Focus Delivery Areas:

  • On-site and remote 24/7 support with our local helpdesk
  • provision of NBN internet services to improve business efficiency
  • server upgrades to support the latest operating system
  • license procurement and ongoing renewal
  • backup management and recovery
  • ICT equipment procurement when required and installation (including desktops, laptops, computer peripherals, and backup storage devices)
  • on-premise PBX for telephony requirements with competitive call rates

Over the years we have provided ongoing Managed services to Pelican manufacturing for incidents, outages and have assisted in proposing suitable upgrades to the in-house system to ensure it is fit for purpose.

“Please take this as an endorsement that for over 18 years, from when Josh and Chris first started with Pelican Manufacturing, we have had outstanding service and we would recommend them to any other company needing ICT support. During this time we have had some internal IT problems, which are sorted out as quickly as possible and always with a smile“.

Managing Director – John Bromberger 

Our managed services ensure a cost-effective, reliable service so that Pelican Manufacturing can focus on what they do best. Our comprehensive suite of services improves business productivity, continuity, and efficiency.