I just wanted to say a huge thank you to your deployment Technician, Jason. He got us there when it was looking pretty ordinary. A tiny bit of information from our Internet Provider that made no sense at the start was all he needed to troubleshoot a tangled environment.  Employee of the month and very patient.

Thank you all.  Really appreciate all your help!

Security - Director

To the  R Group Support team,

Thank you for your quick response to my service request. A great shout out to William on your service desk who helped to resolve the issue for me. The Skype is all good now.

Many thanks!

Aspermont - Key Account Director

I just wanted to highlight Chris, Jose, and Nick for their efforts with our ongoing major DOCSIS outage here at the Resort. I’m sure there’s more going on behind the scenes but I’ve been interfacing directly with them over the last few days.

They have been incredibly helpful, and responsive, and helped us manage the situation here well. What they have been able to help us achieve in quick turnarounds has been fantastic – from the physical logistics of getting the replacement gear onsite in less than 24 hours to the swift configuration changes to get things online.

I appreciate the efforts they’ve put in after hours last week and over the weekend to help us, even if it’s just offering updates sporadically on where we are at uptime-wise, it’s helped me communicate to our Executive Team.

Cable Beach Resort & Spa - DOCSIS Outage

Just wanted to say another THANK YOU to your amazing team. I spoke with one of your service desk technicians today and his patience and knowledge was totally outstanding. If the rest of the world behaved like your company the world would be a far better place.

You have built a tremendous company and I’m so lucky to have been a small part of your journey.

Tully Real Estate - Company Director

Internet inquiries. Phone inquiries. Let the suffering begin!!

No. Not with R-Group. You will actually talk with a real person straight off! And that real person will solve your problem there and then. Really! Yes really! Always helpful. Always friendly. I highly recommend them. Old fashioned great service.

Highly recommended.

Peter Lawrence - Hillview Lifestyle Village