Strategic ICT Solutions

Hi R Group Support team,

Thank you for your quick response to the request. A great shout out to William who helped to resolve the issue for me. The Skype is all good now.

Many thanks!

Aspermont Key Account Director - Quick Response

I just wanted to highlight Chris, Jose, and Nick for their efforts with our ongoing major DOCSIS outage here at the Resort. I’m sure there’s more going on behind the scenes but I’ve been interfacing directly with them over the last few days.

They have been incredibly helpful, and responsive, and helped us manage the situation here well. What they have been able to help us achieve in quick turnarounds has been fantastic – from the physical logistics of getting the replacement gear onsite in less than 24 hours to the swift configuration changes to get things online.

I appreciate the efforts they’ve put in after hours last week and over the weekend to help us, even if it’s just offering updates sporadically on where we are at uptime-wise, it’s helped me communicate to our Executive Team.

Cable Beach Resort & Spa Outage Cable Beach Resort & Spa Outage

Just wanted to say another THANK YOU to your amazing team. I spoke with one of your service desk technicians today and his patience and knowledge was totally outstanding. If the rest of the world behaved like your company the world would be a far better place. You have built a tremendous company and I’m so lucky to have been a small part of your journey.

Tully Real Estate Director - Thankyou to your amazing team!

Internet enquiries. Phone enquiries. Let the suffering begin!!

No. No. Not with R-Group. You will actually talk with a real person straight off! And that real person will solve your problem there and then. Really! Yes really! Always helpful. Always friendly. I highly recommend them. Old fashioned great service.

Highly recommended.

Peter Lawrence Hillview Lifestyle Village - Hillview Lifestyle Village

I’m really impressed with the quality of service that R-Group has been providing us, particularly in the area of keeping me updated with key information. A special thanks to the support team who took my call at 4 am in order to put an emergency weather announcement through the TV entertainment system. This update was critical for us in getting the right information out to residents when severe weather hit the village recently.

Mining Camp Manager “Impressive Quality of Service”