“Very Impressed!”

This note is just to say how VERY impressed I am with your bundled internet and telephony service.

I suffered a (rare) Internet outage today – not solvable at this end – which meant a call to your Service Desk.  There I had the great pleasure of talking to your team.  WOW.  They not only cleared the fault but did so in the most charming and totally professional way.  You know how far my experience of customer service and business professionalism extends – and how critical I can be when something isn’t handled properly!  On this occasion, though, I cannot fault your team’s behaviour or performance in ANY WAY.  Their skills on every level were quite outstanding.

I express my thanks for providing the ethos and environment that allows your people to grow and expand.

Aged Care Resident - “Very Impressed!”

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