Testimonials

I just wanted to say a huge thank you to your deployment Technician, Jason. He got us there when it was looking pretty ordinary. A tiny bit of information from our Internet Provider that made no sense at the start was all he needed to troubleshoot a tangled environment.  Employee of the month and very patient.

Thank you all.  Really appreciate all your help!

To the  R Group Support team,

Thank you for your quick response to my service request. A great shout out to William on your service desk who helped to resolve the issue for me. The Skype is all good now.

Many thanks!

I just wanted to highlight Chris, Jose, and Nick for their efforts with our ongoing major DOCSIS outage here at the Resort. I’m sure there’s more going on behind the scenes but I’ve been interfacing directly with them over the last few days.

They have been incredibly helpful, and responsive, and helped us manage the situation here well. What they have been able to help us achieve in quick turnarounds has been fantastic – from the physical logistics of getting the replacement gear onsite in less than 24 hours to the swift configuration changes to get things online.

I appreciate the efforts they’ve put in after hours last week and over the weekend to help us, even if it’s just offering updates sporadically on where we are at uptime-wise, it’s helped me communicate to our Executive Team.

Just wanted to say another THANK YOU to your amazing team. I spoke with one of your service desk technicians today and his patience and knowledge was totally outstanding. If the rest of the world behaved like your company the world would be a far better place.

You have built a tremendous company and I’m so lucky to have been a small part of your journey.

Internet inquiries. Phone inquiries. Let the suffering begin!!

No. Not with R-Group. You will actually talk with a real person straight off! And that real person will solve your problem there and then. Really! Yes really! Always helpful. Always friendly. I highly recommend them. Old fashioned great service.

Highly recommended.

I’m really impressed with the quality of service that R-Group has been providing us, particularly in the area of keeping me updated with key information.

A special thanks to the support team who took my call at 4 am in order to put an emergency weather announcement through the TV entertainment system. This update was critical for us in getting the right information out to residents when severe weather hit the village recently.

Microsoft Teams works perfectly for us – thank you!

With offices in different countries, Microsoft Teams has been instrumental in allowing us to communicate and collaborate with each other quickly and efficiently!

Lin and his team were amazing to deal with.  At times they faced very difficult circumstances but they always acted with impeccable professionalism and patience. I look forward to continuing working with the R-Group team as they continue to manage this service across our 10 Villages.

Whilst performing works on our mine site, R-Group were professional, neat, and tidy. All safety protocols were followed right down to having a shade umbrella set up!

We are so impressed with R-Group and their professional approach.

The recent tide of changes have not presented a simple environment to operate within; so, maintaining the accommodation block schedule is certainly a feat to remember.

Well done and a big thanks to yourself and the team and we look forward to the next milestone of the Wi-Fi project.

We are really happy with our telephony service! Our Hosted Skype for Business System is great. It’s really reliable and does exactly what we need it to do to achieve successful business outcomes. We use it all the time!

This note is just to say how VERY impressed I am with your bundled internet and telephony service.

I suffered a (rare) Internet outage today – not solvable at this end – which meant a call to your Service Desk.  There I had the great pleasure of talking to your team.  WOW.  They not only cleared the fault but did so in the most charming and totally professional way.  You know how far my experience of customer service and business professionalism extends – and how critical I can be when something isn’t handled properly!  On this occasion, though, I cannot fault your team’s behaviour or performance in ANY WAY.  Their skills on every level were quite outstanding.

I express my thanks for providing the ethos and environment that allows your people to grow and expand.