Managed ICT Services

Based in Bentley, Perth, we are a Strategic ICT Managed Service Provider (MSP) dedicated to crafting a bespoke service delivery framework for each of our clients. Our tailored delivery framework model ensures efficient and dependable service delivery, with the flexibility and scalability to meet diverse business requirements.

Our services range from provisioning and setting up basic hardware and software licenses to extensive remote oversight, cybersecurity measures, and administration of IT networks and systems.

Leveraging an extensive network of resources and professional services, R-Group operates as your trusted technology partner and advisor, collaborating closely to address your business’s unique challenges. Our friendly service desk team is flexible, ever-present, and contactable, 24/7 365 days of the year to help you when needed.

R-Group’s managed services translates to a cost-effective, reliable service, empowering your business to focus on what you do best.

Scope of Managed ICT Services:

Our tailored services are delivered in accordance with ITIL service management frameworks including incident, problem, asset configuration, change and release management.

Infrastructure Monitoring and Management
Incident Management
Major Incident Management
Problem Management
Change Management
Service Request Management
Configuration Management
Service Level Management

Cyber Security

Discover unparalleled peace of mind with our comprehensive cyber security services tailored to safeguard your business from the ever-evolving digital threats.

Our experienced Cyber Security Team can support your business with:

Vulnerability assessments and ongoing management
Identity and Access Management
Security Consultation
Endpoint Detection and Response
Extended/Managed Detection and Response (XDR/MDR)
Network Perimeter security
Cloud security
Compliance and Governance
Email security
Essential 8 assessments
Security Awareness Training

We do it better. Why Choose Us?

20+ years experience in providing Managed Services to multiple industries including mining, corporate, and hospitality
Several long-standing key vendor relationships with distributors to ensure you get the best deal on hardware
Reduce costs of employing own IT staff
Unique engagement model and tailored service delivery
24x7x365 support including scheduled and ad-hoc site visits as required by your team
Access to the collective skills and experience of our technology specialist team

Download our Managed ICT Services brochure

Customer Testimonials

Very happy with the support provided by your team, particularly Joel who was excellent, his expertise was obvious, his local knowledge of our system was very helpful, communications skills first class, importantly he was patient with me, which was appreciated.

Bedshed IT Support

Chris, Josh and all your team have been the backbone of our IT support and our hardware and systems consultants for over 20 years.

When you operate a business of between 25 -30 staff in a remote location such as Broome you must have trust and total confidence in your IT support team.

R-Group never let us down and went the extra yard each and every time.

Real Estate - Company Director

R-Group International’s expertise helped us navigate the complexities of setting up, monitoring, and maintaining 24/7 a national corporate network for our growing business. Their attention to detail ensured a smooth and successful outcome.

Michael Zurzolo - CIO/National IT Manager - United Equipment

I just wanted to say a huge thank you to your deployment Technician, Jason. He got us there when it was looking pretty ordinary. A tiny bit of information from our Internet Provider that made no sense at the start was all he needed to troubleshoot a tangled environment. Employee of the month and very patient.

Thank you all. Really appreciate all your help!

Security - Director

To the R Group Support team,

Thank you for your quick response to my service request. A great shout out to William on your service desk who helped to resolve the issue for me. The Skype is all good now.

Many thanks!

Aspermont - Key Account Director

Get in touch with us

Need help? We’d love to hear from you. Our friendly team would be happy to answer any questions you may have.