About Shire of Esperance:
Located over 700km South-East of Perth and covering over 42,000 square kilometers, the Shire of Esperance is home to over 14,000 residents. With its longstanding traditions and heritage, the Shire in WA’s South-West and Goldfields-Esperance region is home to popular tourist destinations.
Executive Summary:
R-Group has deployed a number of successful Unified Communication solutions for customers spanning across many industries. Recognizing its status as a popular tourist destination in Western Australia, the Shire of Esperance has opted for modern, mobile technology to foster collaborative and inclusive work environments. Additionally, this technology will help efficiently disseminate information to the community while remaining cost-effective.
When the opportunity arose to upgrade the telephony solution at the Shire of Esperance, R-Group was chosen. This was due to our experience and knowledge in the Government industry. In addition, it provides the peace of mind that comes with using a Microsoft Partner and licensed Australian telecommunications carrier.
The Challenges:
The existing phone system was failing to meet the growing needs of the council. Therefore, with more staff working from home or in remote locations, the Shire needed a new telephony solution that would provide a seamless and collaborative experience for all users.
The Solution:
R-Group deployed a Microsoft Teams cloud-based solution with direct routing as a result. The MS Teams solution integrates with the Shire’s existing Microsoft 365 suite and other third-party products, whilst providing a platform that fosters an inclusive work culture by enabling all users to collaborate.
The solution utilises direct-routing protocols to provide Microsoft Teams with complete telephony capabilities. As an integral component of this solution, the Shire of Esperance benefits from a 24/7 support SLA, ensuring that they have peace of mind knowing their system is fully supported.
The Results:
- Increased reliability and collaboration for all users.
- Scalability and flexibility to suit Shire of Esperance’s future requirements.
- High-quality voice calling as a result of Microsoft Teams
