R-Group was pleased to work with Georgiou Group to implement a new Microsoft Teams platform as a telephony solution.
As a large organization providing a diverse range of civil and building construction services to multiple industries around Australia, it was important to Georgiou to implement an updated telephony service that would be a good fit for their everyday business processes whilst addressing their current telephone issues.
Overview:
Georgiou Group was experiencing a number of issues with their aging telephony system that was hindering their business communications.
These issues mainly stemmed from the age of the system along with the lack of compatibility between versions during video-conferencing sessions. Therefore, users found it difficult to join online meetings.
We migrated all the existing features of the telephony system to the new Teams UC system and resolved the issues on the existing platform thanks to the compatibility of the new system with both legacy and new platform versions.
Microsoft Teams Solution Overview:
The scope of the engagement included the following works:
- Configuring the on-premises Teams infrastructure required
- Configuring and updating the Microsoft Teams customer tenancy
- Full solution rollout of Teams to all Georgiou users
- Full solution testing with Georgiou
- Required customer documentation
Benefits:
- Leverage Microsoft 365 licensing to suit the new Teams Unified solution
- Gain improved telephony and collaboration functionality with additional features that Teams offers including hosting large web conferences, creation of ‘teams’ and ‘channels’, and enterprise-grade security
- True Teams Unified Communications experience including full telephone PABX capabilities as well as instant video and voice conferencing, telephony, content sharing, and instant messaging across multiple platforms, using both desk phones and soft clients.
- Significant return of investment for migrating to Teams
- Ongoing support services via our local WA helpdesk
