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Long-Term Partnership Driving Reliable Connectivity Across the Pilbara
For over 15 years, Fortescue has trusted R-Group to deliver robust communication and entertainment infrastructure across its mining operations in the Pilbara region. This partnership spans nearly all of Fortescue’s mine sites, where R-Group provides 24/7 support and ensures that on-site personnel remain connected, informed, and engaged.
By consistently delivering high-quality service and scalable solutions, R-Group has become a key contributor to Fortescue’s commitment to workforce wellbeing and operational excellence in remote environments.
Fortescue is a global leader in iron ore, known for its strong culture, innovation, and world-class infrastructure across the Pilbara region in Western Australia. Their focus is on investing in long-term sustainability, exploring growth opportunities, and delivering consistent value to their shareholders.
Business Objectives:
With multiple remote sites across the Pilbara, Fortescue needed consistent, reliable communication and entertainment infrastructure to match the standards of its other operations. The goal was to improve resident experience, ensure seamless connectivity, and support workforce wellbeing.
The Challenges:
- Legacy systems impacting the resident experience.
- Outdated ICT infrastructure, lead to frequent maintenance issues and limited functionality.
- Poor Wi-Fi coverage and unreliable internet access hinder communication, entertainment, and productivity for on-site personnel.
The Solution:
R-Group partnered with Fortescue to deliver a tailored communication and entertainment system to match those across nearly all of its mine sites. This included:
- End-to-end infrastructure upgrades.
- Deployment of a scalable solution for future-proof.
- 24/7 technical support.
- Integrated services including Wi-Fi, IPTV, in-room casting, and networking with built-in redundancy.
To almost 1000 accommodation rooms and common areas across the camp.
The Results:
- Enhanced connectivity and resident satisfaction.
- Reliable Wi-Fi performance to over 900 residents on-site at one time with no reported issues.
- Consistent technology standards across all Fortescue sites.
- Reliable support contributing to operational efficiency and workforce morale.
- 24/7 support with the R-Group Service Desk.
“Wanted to pass on some good feedback around the Dally system – even after 900 residents onsite for the last 2 weeks there weren’t any complaints around Wi-Fi performance.”
– Superintendent – Village Technology – Fortescue
