About Boutique Advisers:
Boutique Advisers is a Financial Planning firm that has been operating since 1991. With the combined knowledge and experience of their team, they’re dedicated to providing their clients with the right advice needed to make smart financial decisions. Boutique Advisers combined approach to discovering and understanding each customer’s individual needs and financial goals makes them the financial adviser of choice.
Executive Summary:
As a busy practice with a constant need to communicate with customers and third-parties, the company’s telephone system is critical to daily operations.
Boutique Advisers recognised that their current telecommunications provider did not meet the growing demands and expectations of the business. Therefore, it was clear that they needed a reliable and trustworthy provider that they could rely on for ongoing support.
When the opportunity arose to move to a new telephony and internet service provider, Boutique Advisers contacted their Managed Services Provider, Inspired IT for assistance. Leveraging their trusted partnership with R-Group within the telecommunications space, Inspired IT was quick to recommend R-Group. In particular, because of our reputation for reliability, flexible service offerings, and as a licensed carrier, our knowledge, and experience in the industry.
“Andrew, Sheldon & the team at R-Group were great to deal with on our transition across to their systems & support. The steps were clearly outlined, and their team was on hand to walk us through the initial stages. Overall, it was really seamless, and the service provided by R-Group has been outstanding.”
(Belinda Good, Boutique Advisers General Manager)
The Challenges:
Boutique Advisers, dependent on reliable communication in their industry, sought a reliable service and committed support system to address issues.
However, frequent call dropouts and declining service quality were causing frustration, leading to unresolved problems.
The Solution:
- Increased reliability and performance of critical telephone services
- Improved support/service response times.
- Zero capital infrastructure costs.
- 100% uptime of services to date.
- Reduction in ongoing service costs.
