Brings chat, voice, video, meetings and file sharing together in one Microsoft Teams interface, replacing multiple disconnected tools.
Voice & Video
R‑Group designs, deploys and manages modern Voice and Video solutions built on Microsoft Teams, bringing calls, meetings and collaboration together through a secure Unified Communications platform.
From Teams Phone, Teams Rooms and secure calling via Direct Routing to enterprise PBX features and ongoing local support, we simplify communication while enabling seamless collaboration across offices, remote teams and mobile workforces.
Business Phone Solutions
Our Business Phone Solutions deliver flexible, cost‑effective VoIP communications for businesses. Replacing legacy PSTN services, we provide clear and reliable calling that scales easily, supports mobility and adapts as your organisation grows, simply connect to the internet and stay connected.
What We Offer
- Flexible deployment options: Cloud, on‑prem, or hybrid options.
- Work from anywhere: Desktop, mobile, or softphone access.
- Advanced features: Call routing, auto‑attendant, voicemail‑to‑email, video conferencing, call recording.
- Scalable systems: Easily add users, locations, or features as your business grows.
- Seamless integrations: Microsoft 365, Microsoft Teams, CRM platforms, and more.
Microsoft Teams Calling
Secure, Cloud-Based Communication
Microsoft Teams is a secure, cloud‑based collaboration platform that brings chat, meetings, calling and file sharing together in one place, enabling teams to communicate and work effectively from anywhere. Integrated with Microsoft 365, Teams creates a single workspace for messaging, video conferencing, document collaboration and business calling, all accessible across desktop and mobile devices.
With Microsoft Teams Calling, Teams becomes a full enterprise phone system, supporting business calls, advanced call handling features and seamless collaboration without the need for traditional PBX hardware. Flexible licensing and calling plans allow organisations to scale easily, choosing options that best suit their users, locations and ways of working, supported by Microsoft’s enterprise‑grade security and reliability.
Why Choose Microsoft Teams?
Why Microsoft Teams power modern business communications.
Delivers full PBX functionality in the cloud, including call queues, auto attendants, voicemail and number porting – without the cost or complexity of on‑premises systems.
Supports remote, hybrid and in‑office teams with seamless calling and meetings across desktop, mobile and tablet devices, without disruption.
Enables real‑time document co‑authoring, secure file sharing and integrated calendars and tasks through Microsoft 365 to improve teamwork and decision‑making.
Allows organisations to tailor call routing, IVRs, on‑hold messaging and branded experiences to improve customer interactions and internal efficiency.
Backed by Microsoft’s enterprise‑grade security and cloud reliability, with flexible licensing that scales easily as your business grows.
Advanced Teams Calling & Contact Centre Capabilities
- Call Recording & Compliance: Record calls for training, quality assurance and compliance purposes, with optional analytics to support performance insights and governance requirements.
- Call Reporting & Analytics: Gain real‑time visibility into call volumes, flows and performance to support quality control, resource planning and continuous improvement.
- Advanced Call Management: Deliver a professional caller experience with call queues, skill‑based routing, IVR, call forwarding and customised on‑hold music.
- Contact Centre & Global Scalability: Extend Teams with native or hybrid contact centre solutions and support multi‑national deployments, allowing Teams calling to scale alongside your organisation.
Microsoft Teams Rooms for Modern Meeting Spaces
Microsoft Teams Rooms deliver simple, consistent meeting experiences across huddle spaces to boardrooms. R‑Group provides end-to-end design, installation and support, ensuring meeting rooms are easy to use, so teams can focus on the meeting.
Key Features of Microsoft Teams Rooms
- One-Touch Join: Start or join meetings with a single tap, eliminating cables, and technical setup.
- High‑Quality Audio & Video: Enterprise‑grade cameras, microphones and speakers deliver clear, audio and visuals.
- Seamless Collaboration: Share screens, documents and digital whiteboards for real‑time collaboration with all users.
- Native Microsoft 365 Integration: Access calendars, files and contacts directly from the meeting room for efficient meetings.
- Scalable Design: Everything from huddle spaces to large boardrooms, supporting consistent meeting experiences.
Why Choose R-Group?
- Certified Comms Specialists: Microsoft Solutions Partner with certified expertise across Teams Calling, PBX, UCaaS and cloud communications.
- Hosted, Managed & Resilient by Design: Fully hosted and managed solutions, built for redundancy and resilience using Tier III data centres and failover architectures.
- 24/7 Local Support You Can Rely On: Providing rapid response and round‑the‑clock support to minimise downtime and keep your business connected.
- End‑to‑End Accountability: One partner for design, deployment, migration and ongoing management – with issues owned through to resolution.
- Proven in Complex Environments: Experienced in supporting multi‑site organisations, and staged migrations with minimal disruption.
- Secure, Scalable & Future‑Ready: Security‑first approach aligned to Australia’s Essential Eight, with flexible solutions that scale as your business grows.
Latest Projects
Cable Beach Resort & Spa Guest Entertainment
Learn how R‑Group delivered local managed IT services and Microsoft Teams Calling to improve reliability, security and customer service for Black Duck Seatcovers.
Optus Stadium Digital Signage Solution
Learn how R‑Group delivered local managed IT services and Microsoft Teams Calling to improve reliability, security and customer service for Black Duck Seatcovers.
Our Certifications
