City of Albany: Flexible ICT Support for Local Government
Since 2016, R‑Group has worked as an extension of the City of Albany’s internal IT team, providing supplementary ICT support and consultancy services to help maintain reliable, efficient technology across the organisation.
The City of Albany’s compact IT team is responsible for the delivery, performance, support and management of the City’s entire computing environment. To remain focused on core operations while still delivering ICT projects as business needs and budgets allowed, the City required additional capacity and specialist expertise not available in‑house.
R‑Group was engaged to supply fit‑for‑purpose, scalable and cost‑effective ICT hardware, software and consultancy services. Through a flexible “overflow” engagement model, R‑Group provides additional engineering capacity and specialist skills as required, enabling the City’s IT team to prioritise business‑as‑usual support while accelerating the delivery of ICT projects.
This ongoing partnership has improved project delivery timeframes, increased staff efficiency, and given the City of Albany peace of mind through access to experienced engineers when needed, supporting the technology needs of staff, stakeholders and the broader Great Southern community.