Black Duck Seatcovers Case Study: Local Managed IT & Teams Calling
Black Duck Seatcovers is a Western Australian manufacturer that has grown from a small regional operation into an industry‑leading supplier of high‑quality 4WD seat protection for commercial vehicles. With a strong focus on innovation, integrity and customer service, Black Duck required reliable, locally supported IT and telephony services to support its continued growth.
R‑Group was selected as Black Duck’s local Managed Services Provider, delivering IT support and telephony while acting as an extension of the internal IT team. This local partnership resolved ongoing challenges caused by an East Coast provider, including delayed support response times and unreliable phone systems that were impacting customer service.
By implementing Microsoft Teams Calling, enterprise‑grade security infrastructure and providing level‑3 IT support when required, R‑Group improved system reliability, strengthened security and delivered a modern, resilient communications platform. As a result, Black Duck now benefits from faster support, improved customer experience, and a scalable IT foundation aligned with its long‑term business objectives.
