Local Government Case Study

Working with Local Government

R-Group has implemented a dedicated Government Microsoft Teams calling platform, offering an Op-Ex phone solution for our government clients that allows them to manage their phone system costs while enabling staff to work more effectively anytime, from anywhere.

We have already onboarded multiple state and local government agencies, spanning over 1500 users to date. Our market-leading Unified Communications solution provides agencies with a comprehensive integrated telephony solution including first-class IP telephony with calling packages, collaboration tools, and unified communications wrapped into one.

In addition to meeting current client business requirements, the Unified Communications platform also provides access to further features absent in a standard PBX system including increased mobility, enhanced HD video calling and virtual meeting functionality, third-party application integration, and enhanced collaboration tools.

The platform allows for customers to utilise their new phone system in the same manner as their existing, whilst opening up exciting future capabilities for information and video sharing and on-the-go communication and collaboration.

Microsoft Teams Deployment:

  • Establishment of Microsoft Teams environment
  • Enabling full voice connectivity through Microsoft365 integration
  • Establishment of Pilot group to demonstrate and test platform features
  • Device configuration and preparation of test files
  • Call flow configuration and mapping
  • Provision of soft clients, conferencing units and a variety of headsets

Download Teams Case Study