Local Government Case Study

Working with Local Government

R-Group has implemented a dedicated Government Microsoft Teams calling platform, offering an Op-Ex phone solution for our government clients that allows them to manage their phone system costs while enabling staff to work more effectively anytime, anywhere.

We have already onboarded multiple state and local government agencies, spanning over 1000 users. The solution provides them with an integrated solution including first-class IP telephony, collaboration tools, and unified communications.

In addition to meeting current client business requirements, the platform also provides access to further features absent in a standard PBX system including mobility, enhanced video calling, Application integration, and collaboration tools.

This allows for customers to utilise their new phone system in the same manner as their existing, whilst opening up exciting future capabilities for information sharing and on-the-go communication.

Microsoft Teams Deployment:

  • Establishment of Microsoft Teams environment
  • Enabling full voice connectivity through Microsoft365 integration
  • Establishment of Pilot group to demonstrate and test platform features
  • Device configuration and preparation of test files
  • Call flow configuration and mapping
  • Provision of soft clients, conferencing units and a variety of headsets

Download Teams Case Study